Deco

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Friday, 14 May 2010

Customer ain't happy!!!!!---update as promised!!

This morning I returned to Facebook to find out what feedback the customer who complained about Next's summer reange had received

There were 7 responses in total, including 4 other women whose comments included:

"Gonna struggle for summer clothes this year, always rely on Next for outfits."

"I have never found it so difficult to buy my wardrobe in Next"

"I have ordered and sent back countless items from this catalogue as they only look good on the models and not on a size 12 who is 5ft 4 inchs tall. Try harder please next!"

Next's fisrt response was to point out their petite range, however the customer was also not satisfied with this. Next's next move was to reply with a personal message, so unfortunatly we do not get to find out the result!

"Hi Anne-Marie, thanks for coming back to us. We've sent you a PM, have a great day. :)"

Hmmm.... loosing their loyal customers and their focus which has worked for so many years in sight of chasing fast fashion???? Time will tell......

x


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